Customer Director

Hannah Webley-Smith joined in June 2016 in the newly formed role of Customer Director. Working with the management team and 50 strong marketing and creative team, Hannah’s role is to ensure the customer is always at the heart of the brand, driving development of the customer experience and direct connections with small creative businesses through the site.

With over 10 years’ experience in Luxury and Brand Marketing, working across product and brand management, Hannah has worked with some of the world's best-known brands, most recently at Benefit where she was Marketing Director for UK and Ireland. Hannah has previously worked with brands including L'Oreal, Jo Malone and Liz Earle.

At Benefit Hannah spearheaded Bold Is Beautiful, Benefit’s first global philanthropy programme. Other projects included launching Benefit’s biggest immersive project to date "The Good Ship Benefit".  As Global Brand Director at Liz Earle Beauty,  Hannah successfully secured the prestigious CEW Best British Beauty Brand award 2011, and built a full market entry plan for the USA, which was launched across a multi-channel platform. Hannah’s development of the e-commerce site also helped the brand to win overall Which Best Online Retailer award 2012.

Hannah earned her BA(hons) in History at University of Cambridge (2003)

Judging panel

Alan McGarrie

Head of UK Brand Marketing
Tennent Caledonian Breweries/ C&C Brands

Andrew Rayner

Marketing Director

Andy Edge

Chief Commercial Officer
Away Resorts Ltd

Andy Murray

SVP/Chief Customer Officer

Anthony Newman

Brand, Marketing & Communications Director
Cancer Research UK

Christopher Bibby


Cindy Tervoort

UK Marketing Director

David McMurtrie

Head of Publishers UK
Google UK Ltd.

Faye Harcourt

Vice President, Marketing

Hannah Webley-Smith

Customer Director

Isobel Sita-Lumsden

Senior Marketing Director

James Hunt

Vice President, Create Group
CNN International Commercial

Jennie Farmer

Brand Director
De Beers Diamond Jewellers

Keith Moor

‎Chief Marketing Officer

Kenny Jacobs

Chief Marketing Officer

Kerry Chilvers

‎Brands Director
Direct Line Group

Kristof Fahy

Chief Customer Officer
Ladbrokes Coral

Leah Davis

Head of Marketing, Team GB
British Olympic Association

Lloyd Page

Director of Brand Communications
Virgin Media

Mike McGrath

Head of Supporter Management

Natalie Redford

UK Marketing Director for Pepsi Beverages

Nick Chapin

‎General Manager
Virtue UK at VICE Media

Patrick Venning

Marketing Director
Pernod Ricard UK

Pierre Dadd

Head of Brand
Auto Trader PLC

Richard Bowden

Relationship Marketing Director

Sam Olstein

Global Director of Innovation

Sarah Kiefer

Director of Business Marketing, EMEA

Sarah M. Swanson

Head of Marketing

Stephen Vowles


Thierry Campet

Global Head of MarComms and Acquisition
UBS Wealth Management